Vocabulario de Call Center - Ebay Payments

Hace un tiempo tuve la experiencia de trabajar en un call center bilingüe, específicamente en la campaña de ebay. En esta campaña aprendí varias palabras y expresiones en inglés y me gustaría compartirlas contigo.

Esto con el fin de que veas cuantas palabras sabes y si estás pensando laborar en un call center este vocabulario te sirva de insumo como preparación. 

VOCABULARY

Listen to the words to learn the pronunciation:

1. Auction: subasta, subastar
2. Bank statement: extracto bancario
3. Bear with me: se paciente/ ten paciencia
4. Biweekly: quincenal/ cada 2 semanas
5. Carrier: empresa de transportes (UPS, USPS, FEDEX)
6. Counteroffer: contraoferta.
7. Counterfeit: falsification/ falsificar
8. Cut off: interrumpir
9. Talk over: interrumpir (Elevando la voz)
10. Daylight saving time: horario de Verano

1. Department: departamento
2. Disclosure: divulgacion/ revelacion
3. Drop-down menu: menu desplegable
4. Freak out: ponerse loco
5. Gift card:  Tarjeta regalo
6. IRS (Internal Revenue Service): servicio de impuesto internos
7. I can barely hear you: Apenas/a duras penas puedo oirte.
8. Listing: anuncio
9. May I place you on a hold for 2 minutes?: ¿Puedo ponerte en espera por 2 minutos?
10. On demand: por en cargo

1. On hold: en espera, suspendido.
2. Overview: resumen
3. Payment: pago (el que tú haces)
4. payout: pago (el que tú recibes)
5. rapport: relacion/entendimiento
6. Routing number (US)/Transit number (CAN) / Sort code (UK)/ BSB number (Bank State Branch) (AU): Número de ruta
7. Scammer: estafador (online)
8. Shipping label: etiqueta de envio
9. Step in: invervenir
10. Threshold: umbral (el límite de algo)
11. Tracking number: número de rastreo, guia.
12. Verbatim: textualmente, palabra por palabra

EXPLANATION

En este video puedes encontrar claros ejemplos de cómo se usa el vocabulario anterior:

EXERCISES

Drill 1: Escoge la palabra correcta según la oración:

 

READING

Drill 2: Read the following short paragraph and answer the questions:

During an online auction, a buyer discovered a scammer trying to sell a counterfeit item. When the scammer was caught, the auction was immediately put on hold, and the listing was removed. The buyer freaked out because he had already paid with a gift card including the cost of the shipping label. Fortunately, the buyer notified the auction platform and they decided to step in, promising to resolve the issue.

 

LISTENING

Drill 3: Listen to the conversation about customer service and answer the questions:

SPEAKING

Drill 4: Listen to the audio again, learn the pronunciation of unknown words and learn 3 questions or answers that you would say sometime. 

Customer Service Representative: Thank you for calling Customer Support. How can I assist you today?

Customer: Hi, I’m having trouble with my order.

Customer Service Representative: I can barely hear you. Could you please speak a little louder?

Customer: Oh, sorry about that. I was saying I have an issue with my order’s shipping label.

Customer Service Representative: I see. May I place you on hold for 2 minutes while I check the details?

Customer: Sure, no problem.

Customer Service Representative: Thank you for holding. It seems there’s an issue with the carrier. Do you have your tracking number handy?

Customer: Yes, it’s 12-3456-789.

Customer Service Representative: Got it. One more thing to note, due to daylight saving time adjustments, there might be a slight delay. We apologize for any inconvenience.

Customer: That’s okay, thanks for your help!

Customer Service Representative: You’re welcome! Have a great day!